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Frequently Asked Questions

HOW CAN I REORDER?

With our new digital system it's easier than ever! All your blends are saved on your account for easy viewing. As long as you're logged in when shopping you can add your saved blends directly to each item. Check out our video to see just how easy it is!

HOW MUCH DOES IT COST?

We leave that up to YOU! Your only cost will be what item(s) you choose to make with your signature scent. Our products range in price from $20-$70, all of which you will get to take home directly from your appointment!

HOW LONG DOES THE EXPERIENCE TAKE?

On average, the experience takes about 45 minutes. However, it mostly depends on how decisive (or indecisive) you are!

DO YOU ACCEPT TIPS?

Absolutely! While we don't keep a tip jar we do accept cash and card tips. Our Aroma-tenders work hard to provide you with the best experience possible. If you're delighted with the service and want to show your appreciation, we welcome and appreciate your tips. Tipping is entirely voluntary, but it's a fantastic way to support our team and let them know they've made your day a little brighter. Thank you for considering it!

WHERE ARE YOUR PRODUCTS MADE?

All our base products begin fragrance-free, and they are made in-house with minimal ingredients in smaller batches for consistency.

RETURN POLICY

As a small business that creates custom products with your own unique signature blend, we cannot offer returns or refunds. All items are eligible for an exchange/re-blend if there's an issue with the product, packaging or the blend itself but it must be accompanied by a receipt. Items that are defective will result in an exchange or re-blend within 30 days after purchase. After 30 days have passed your item will not be eligible for exchange or re-blend. We appreciate your understanding and support of a small, woman-owned business!

CAN I BRING SNACKS/BEVERAGES?

Absolutely! However, please keep in mind that this is an aromatic experience, so it’s probably best to leave the stinky & messy items at home.

CAN YOU ACCOMMODATE 

GROUPS/EVENTS?

Host your bachelorette party, next team outing, or family activity with us! Our spaces can accommodate up to 24 people comfortably. We can work with you on any specifics, such as having an area set up for food/drinks, a certain price-point or product per person, a special day/time, etc. Please call us at 269-532-3339 to discuss your next group outing or event!

WHERE SHOULD I PARK?

One-way streets, meters, pedestrians…we know downtown areas can be intimidating if you aren’t familiar with them! See parking suggestions below for our stores:

 

KALAMAZOO

Parking Meters: There are plenty of metered parking spaces in front of and surrounding The Aroma Labs storefront. We recommend looking to W Lovell St (one-way street) for the most spaces. Most meters are free after 6pm and on weekends.

 

GRAND RAPIDS

Parking Meters: There are metered spaces in front of and surrounding The Aroma Labs storefront. We suggest downloading the MOTU GR parking app to pay for your space (much simpler than coins!!). Most meters are free after 6pm and on weekends.

Parking Garages: There are two entrances to the Monroe Center Ramp parking garage, one on Ottawa Ave and the other on Ionia Ave (both are one-way streets). Once parked, you can either go down to the street level or there is a walkway entrance on the second level, which will take you out to Monroe Center directly across from The Aroma Labs storefront.

DO I NEED TO MAKE A RESERVATION?

Although walk-ins are welcome on a first-come first-served basis, we highly recommend making a reservation! This will ensure we have adequate staffing and seating for your group. Please use the link below to schedule your reservation - be sure to include how many are in your party and if you are celebrating a special event!

IS THERE A FEE FOR THE EXPERIENCE?

Nope, that one is on us! However, we kindly ask that you notify us if you are running late, need to reschedule, or need to cancel.

DO YOU USE ESSENTIAL OILS?

We do not use essential oils, because they are not always consistent or even ethically harvested. Instead, we work with fragrance oils from a Michigan-made company that are skin-tested by organic chemists and are free of phthalates & parabens.

WHAT FRAGRANCES DO YOU CARRY?

We have 48 different fragrance oils for you to test and blend into your signature scent! These 48 oils consist of florals (top notes), flavors & citruses (middle notes), and woody scents (base notes).

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