We've Got Answers
Do I need to make an appointment?
Walk-ins are always welcome! Just come in, grab a seat, and start blending. If you’re planning ahead—or want to make sure we can accommodate your group at a specific time—we recommend booking at least a day in advance.
For groups of 6 or more, a reservation is required. There’s a $20 per person fee to hold your spot and guarantee space at your preferred location. To book a group session, contact our planning team here.
How long does the experience take?
On average, the experience takes about 45 minutes. However, it mostly depends on how decisive (or indecisive) you are! While we love your face, sessions are limited to 75 minutes.
What if I'm running late?
We get it—things happen! We offer a 10-minute grace period so you still have time to enjoy your experience. After that, we’ll do our best to fit you in as a walk-in, depending on availability.
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To keep things running smoothly for everyone, we may need to shorten your blending time so we can prep your products and stay on track for other appointments. If you're cutting it close, send us a quick email (reply to any of your booking reminders) —we’ll help however we can!
Can I book a same-day appointment?
We’re unable to accommodate same-day appointment requests so we can respond promptly to all inquiries.
Walk-ins are always welcome, depending on space and availability. Just stop by—we’d love to see you!
How can I reschedule my appointment?
Click here to enter our customer portal. Use the email address you signed up with to create a login, then head to "My Bookings." From there, you can easily reschedule your appointment.
Can I bring snacks/beverages?
To keep our space filled with amazing scents, we kindly ask that you leave the food behind—this is an aromatic experience, after all! Drinks are welcome, so feel free to sip while you blend.
Is there a blending/experience fee?
Nope. The blending/creation session is always on us. You just pay for the product you want to put your signature scent in once you've perfected it! Check out all your options here, in our shop.
How much does it cost?
That's up to YOU! There's no fee to create your custom scent. You only pay for the product(s) you choose to put it in. Our products range in price from $25-$85 (check them all out here), and whatever you make, you’ll take it home the same day.
We're a cashless business and accept all major credit cards and Apple Pay.
Where should I park?
CHICAGO
​Valet parking is available directly across from our Gold Coast location for just $16 for the entire day. Park with ease and take your time exploring everything the area has to offer at an affordable rate!
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DETROIT
We recommend using Spot Hero to find and pre-pay for parking. You can also choose from many nearby parking garages including the Z Deck and 1001 Woodward.
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If you're traveling from Metro Detroit, please allow extra time. Traffic and parking can be impacted by sporting events or other large downtown gatherings.
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GRAND RAPIDS
Meters: There are metered spaces in front of and surrounding The Aroma Labs storefront. We suggest downloading the MOTU GR app to pay for your space (much simpler than coins!!). Most meters are free after 6pm and on weekends.
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Garages: Enter the Monroe Center Ramp parking garage from Ottawa Ave or Ionia Ave (both are one-way). Once parked, you can either go down to the street level or there is a walkway entrance on the second level, which will take you out to Monroe Center directly across from The Aroma Labs storefront.
KALAMAZOO
Parking Meters: There are plenty of metered parking spaces in front of and surrounding The Aroma Labs storefront. The new parking Kiosks in affect August 1st allow for up to 90 minutes of parking. We recommend looking to W Lovell St (one-way street) for the most spaces. Most meters are free after 6pm and on weekends.
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Parking Garages: If you are looking to be downtown for longer than 90 minutes we recommend finding a parking garage. With the new parking kiosks in affect August 1st, the first 90 minutes in any garage is free and the rate displayed at the entrance will begin after that 90 minutes.
Do your Aromatenders accept tips?
Our Aromatenders don’t expect gratuity—your experience and enjoyment are always our top priority. That said, if you feel inspired to leave a tip, it’s absolutely welcome and appreciated. Your support helps us continue delivering personalized, memorable scent-making sessions!
How can I reorder?
It's easy! All your blends are saved on your account for easy viewing. As long as you're logged in when shopping you can add your saved blends directly to each item. Check out our video to see just how easy it is!
What's your Return Policy?
Because every product is custom-made with your unique blend, we’re not able to offer returns or refunds.
That said, we want you to love what you made—so if there’s an issue with the product, packaging, or scent, we’re happy to offer an exchange or re-blend within 30 days of purchase. Just bring your receipt, and we’ll make it right.
Thank you for supporting our small, woman-owned business—we appreciate you!
Do we mix our own scent?
Almost! You’ll choose and combine fragrance notes at our blending station to create your custom scent formula. Once you've perfected it, our expert Aromatenders take over—measuring and mixing it for you at the blending bar while you watch the magic happen.
Do you use essential oils?
We don’t—and here’s why. Essential oils can be inconsistent and aren’t always ethically sourced. Instead, we use high-quality fragrance oils from a Michigan-based company. They’re skin-tested by organic chemists and always phthalate- and paraben-free, so you can feel good about what goes on your skin.
Where are your products made?
Right here, by us! All of our base products start fragrance-free and are made in-house in small batches using minimal, skin-friendly ingredients. That means consistent quality you can trust—ready to be customized by you.
What fragrances do you carry?
We’ve got 40 unique fragrance oils for you to mix, match, and make your own. From bright florals (top notes) to juicy citruses and cozy spices (middle notes) to deep, woody scents (base notes), there’s something for every nose and mood.
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Can you accommodate private events?
Absolutely—we love hosting groups! For in-store parties, just email us here and we’ll help you plan the perfect experience.
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Chicago, Grand Rapids, and Kalamazoo locations can host up to 24 guests
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Detroit can accommodate up to 16 guests
To reserve your spot, we charge a $20 per person booking fee. This secures your time but isn’t applied toward product purchases—think of it as your VIP ticket to the scent party.
We don’t offer in-home events, but we do travel! Our on-site Mini Experience is great for events of 50 to hundreds. Email us at hello@thearomalabs.com and we’ll take it from there.
How many people can each location accommodate?
Our Chicago, Grand Rapids, and Kalamazoo locations each comfortably host up to 24 guests. For large parties, you can book directly through our booking portal.
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Planning something after hours? Reach out to the specific store using the email in the site footer—we’re happy to help with private event inquiries.
Our Detroit location has a smaller capacity of 16 guests and fills up quickly, so we recommend booking well in advance to reserve your spot.