We've Got Answers
Do I need to make an appointment?
Walk-ins are welcome for individuals and small groups. You’re always invited to stop in, grab a seat, and blend if space is available.
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However, groups of 6 or more are not permitted to walk in. A reservation is required — no exceptions.
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Large groups require additional staffing, reserved seating, and extended setup. Because of this, we cannot accommodate parties of 6+ without a pre-booked group reservation, and you cannot bypass the $10/person reservation fee (groups of 6-11) or $20/person reservation fee (groups of 12+) by arriving as a walk-in.
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The reservation fee:
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Guarantees your time and seating
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Ensures proper staffing for your experience
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Comes with a branded travel bag for each guest
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The fee is not applied toward product purchases.
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To book a group of 6 or more, please contact our event planning team here so we can prepare your space and take excellent care of your group.
Please note:
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If you make multiple appointments to avoid the booking fee and we notice, we will cancel your appointments. If you join us during the time you tried to book, we can accept you as a walk-in, if space allows, for groups of 11 and less. However, the $10/person fee will be added to your checkout cost, and you will lose the benefits that come with booking a large party: your bag.
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If your group invoice is not paid 24 by hours in advance, your appointment will be cancelled, and our team will treat you as walk-ins with the added $10/person fee (and lost benefits), if 11 or fewer or you still choose to join us.
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If your party grows after your invoice is paid (love more RSVPs!), those guests' $10 or $20 individual charge will be added to their checkout. If your group grows from 11 to over 12, your extra guests will be turned away, as our staffing will not be prepared to accommodate such a large group.
How long does the experience take?
On average, the experience takes about 45 minutes. However, it mostly depends on how decisive (or indecisive) you are! While we love your face, sessions are limited to 60 minutes.
What if I'm running late?
We get it—things happen! We offer a 10-minute grace period so you still have time to enjoy your experience. After that, if your entire party hasn't arrived, we’ll do our best to fit you in as a walk-in, depending on availability.
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To keep things running smoothly for everyone, we may need to shorten your blending time so we can prep your products and stay on track for other appointments. If you're cutting it close, send us a quick email (reply to any of your booking reminders) —we’ll help however we can!
Can I book a same-day appointment?
We’re unable to accommodate same-day appointment requests so we can respond promptly to all inquiries.
Small group and individuals walk-ins are always welcome, depending on space and availability. Just stop by—we’d love to see you!
How can I reschedule my appointment?
Check your inbox (or junk mail 😬) for your booking confirmation. You'll find a link to reschedule your booking there.
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Don't have your email anymore? Reach out to the team at your local store. Find your location's email address on the store's page. We'll help you from there!
Why don’t your stores have phones?
We get this question a lot, so here’s the scoop: our Aromatenders are busy being your personal scent sidekicks — guiding guests, blending fragrances, and making sure every bottle feels uniquely you. We’d hate for them to be juggling phone calls while also juggling bottles of bergamot!
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That’s why each of our locations has its own dedicated email address, and we keep a close eye on them. This way, you’ll always get a prompt, thoughtful response (without us accidentally answering your email with a whiff of lavender on the line 😉).
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So, while we might not pick up a ringing phone in-store, you can count on us to answer your email quickly — and with the same care we put into every custom fragrance.
💌 Reach out anytime — we’re just an inbox away! Find your location's email address on the store's page.
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Can I bring snacks/beverages?
To keep our space filled with amazing scents, we kindly ask that you leave the food behind—this is an aromatic experience, after all!
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Drinks are welcome, but we do not allow alcohol, since we use alcohol in a very different (and very important!) way when creating your custom perfume.
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Feel free to sip something non-alcoholic while you blend and create!
Is there a blending/experience fee?
Nope. The blending/creation session is always on us. You just pay for the product you want to put your signature scent in once you've perfected it! Check out all your options here, in our shop.
How much does it cost?
That's up to YOU! There's no fee to create your custom scent. You only pay for the product(s) you choose to put it in. Our products range in price from $25-$89 (check them all out here), and whatever you make, you’ll take it home the same day.
We're a cashless business and accept all major credit cards and Apple Pay.
Where should I park?
CHICAGO
You’ll find metered/app parking right in front of our store and along the street. You can also use Spot Hero to find and pre-pay parking. Fabulous!
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DETROIT
We recommend using Spot Hero to find and pre-pay for parking. You can also choose from many nearby parking garages including the Z Deck and 1001 Woodward.
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If you're traveling from Metro Detroit, please allow extra time. Traffic and parking can be impacted by sporting events or other large downtown gatherings.
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NASHVILLE
No parking blues here! 🎶 You’ll find metered/app parking right in front of our store and along the street. There’s also a large lot directly across from Cummins Station with hourly rates. Easy peasy!
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INDIANAPOLIS
You'll find metered street parking in front of the store. There's also paid parking north of the store on 10th Street. Come on in!
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COLUMBUS
You’ll find lots of metered street parking in front of the shop on High Street. There are also several nearby ramps. See you soon!
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GRAND RAPIDS
Meters: There are metered spaces in front of and surrounding The Aroma Labs storefront. We suggest downloading the MOTU GR app to pay for your space (much simpler than coins!!). Most meters are free after 6pm and on weekends.
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Garages: Enter the Monroe Center Ramp parking garage from Ottawa Ave or Ionia Ave (both are one-way). Once parked, you can either go down to the street level or there is a walkway entrance on the second level, which will take you out to Monroe Center directly across from The Aroma Labs storefront.
KALAMAZOO
Meters: There are plenty of metered parking spaces in front of and surrounding The Aroma Labs storefront. The new parking Kiosks allow for up to 90 minutes of parking. We recommend looking to W Lovell St (one-way street) for the most spaces. Most meters are free after 6pm and on weekends.
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Garages: If you are looking to be downtown for longer than 90 minutes we recommend finding a parking garage. The first 90 minutes in any garage is free (better than paid street parking) and the rate displayed at the entrance will begin after that 90 minutes.
Do your Aromatenders accept tips?
They’ll never ask… but they also won’t say no! 💙
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Our Aromatenders don’t expect tips — your good vibes and great scents are already a gift.
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But if you’re feeling generous or extra smelly-happy, tips are totally welcome and always appreciated!
How can I reorder?
It's easy! All your blends are saved on your account for easy viewing. As long as you're logged in when shopping you can add your saved blends directly to each item. Check out our video to see just how easy it is!
What's your Return Policy?
Because every product is custom-made with your unique blend, we’re not able to offer returns or refunds.
That said, we want you to love what you made—so if there’s an issue with the product, packaging, or scent, we’re happy to offer an exchange or re-blend within 30 days of purchase. Just bring your receipt, and we’ll make it right.
Thank you for supporting our small, woman-owned business—we appreciate you!
Do we mix our own scent?
Almost! You’ll choose and combine fragrance notes at our blending station to create your custom scent formula. Once you've perfected it, our expert Aromatenders take over—measuring and mixing it for you at the blending bar while you watch the magic happen.
Do you use essential oils?
We don’t—and here’s why. Essential oils can be inconsistent and aren’t always ethically sourced. Instead, we use high-quality fragrance oils from a Michigan-based company. They’re skin-tested by organic chemists and always phthalate- and paraben-free, so you can feel good about what goes on your skin.
Where are your products made?
Right here, by us! All of our base products start fragrance-free and are made in-house in small batches using minimal, skin-friendly ingredients. That means consistent quality you can trust—ready to be customized by you.
What fragrances do you carry?
We’ve got 40 unique fragrance oils for you to mix, match, and make your own. From bright florals (top notes) to juicy citruses and cozy spices (middle notes) to deep, woody scents (base notes), there’s something for every nose and mood.
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Can you accommodate private events?
Absolutely—we love hosting groups! For in-store parties, submit your request here and we’ll help you plan the perfect experience.
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Nashville can accommodate up to 36 guests
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Indianapolis can accommodate up to 28 guests
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Chicago, Grand Rapids, and Kalamazoo locations can host up to 24 guests
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Columbus can accommodate up to 20 guests
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Detroit can accommodate up to 16 guests
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For groups of 6 or more, a reservation is required. To reserve your spot, there’s a $10 per person booking fee for groups of 6-11. For groups of 12+, the fee is $20/person. This guarantees your time and comes with a branded travel bag to carry home all your scented treasures. It’s not applied toward product purchases—think of it as your VIP ticket to the scent party. To book a group session, contact our planning team here.
Please note:
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If you make multiple appointments to avoid the booking fee and we notice, we will cancel your appointments. If you join us during the time you tried to book, we can accept you as a walk-in, if space allows, for groups of 11 and less. However, the $10/person fee will be added to your checkout cost, and you will lose the benefits that come with booking a large party: your bag.
-
If your group invoice is not paid 24 by hours in advance, your appointment will be cancelled, and our team will treat you as walk-ins with the added $10/person fee (and lost benefits), if 11 or fewer or you still choose to join us.
-
If your party grows after your invoice is paid (love more RSVPs!), those guests' $10 or $20 individual charge will be added to their checkout. If your group grows from 11 to over 12, your extra guests will be turned away, as our staffing will not be prepared to accommodate such a large group.
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We don’t offer in-home events, but we do travel! Our on-site Mini Experience is great for events of 50 to hundreds. Email us at hello@thearomalabs.com and we’ll take it from there.
How many people can each location accommodate?
Our Nashville location can hold 36 guests comfortably, while Indianapolis can hold 28. Chicago, Grand Rapids, and Kalamazoo locations each comfortably host up to 24 guests. Columbus can accommodate 20 guests and Detroit 16. For parties of 5 or fewer, you can book directly through our booking portal.
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For groups of 6 or more, a reservation is required. This guarantees your time and comes with exclusive discounts plus a branded travel bag to carry home all your scented treasures. It’s not applied toward product purchases—think of it as your VIP ticket to the scent party. To book a group session, contact our planning team here.
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Please note:
-
If you make multiple appointments to avoid the booking fee and we notice, we will cancel your appointments. If you join us during the time you tried to book, we can accept you as a walk-in, if space allows, for groups of 11 and less. However, the $10/person fee will be added to your checkout cost, and you will lose the benefits that come with booking a large party: your bag.
-
If your group invoice is not paid 24 by hours in advance, your appointment will be cancelled, and our team will treat you as walk-ins with the added $10/person fee (and lost benefits), if 11 or fewer or you still choose to join us.
-
If your party grows after your invoice is paid (love more RSVPs!), those guests' $10 or $20 individual charge will be added to their checkout. If your group grows from 11 to over 12, your extra guests will be turned away, as our staffing will not be prepared to accommodate such a large group.
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Planning something after hours? Reach out to the specific store using the email on the location's page—we’re happy to help with private event inquiries.
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Our Columbus and Detroit locations have a smaller capacity of 20 and 16 guests respectively. They both fill up quickly, so we recommend booking well in advance to reserve your spot.